Will I have my own dedicated advisor?
Yes, you can work with a preferred advisor unless you require a wider range of support and your preferred expert is not able to offer all of it. In that case you are likely to work with several experts through the course of your membership with us. However, if you do not require a full range of support you can choose to work with the same expert.
What if I don't use up all the hours? (within the 3 month period)
You can only carry the hours forward once, as long as you extend your bundle. If you are canceling your subscription you will have to use up the hours before you cancel.
Do you offer retainer model packages? We are considering a longer-term ongoing arrangement.
Yes, we do offer 12 month+ contracts. Please book a slot to discuss your requirements and we can propose a number of options for you to choose from.
What if your experts don't offer the service I need?
We are looking to grow and acquire new partnerships.
I have used up all my bundle hours in the first month. How do I buy more?
No hours? No problem.
Are your services more expensive than they would be directly with your experts?
Not at all! Most of our fees are negotiated to match the rates you would incur directly with our experts. The only difference is that they are bundled up to give you the best value.
What if I am not happy with the service I receive?
Speak to us! We would be devastated, of course, but would need to understand why, so that we can fix it. If it doesn't work, we will offer a refund for any outstanding hours/services.