Will I have my own dedicated advisor?

Yes, you can work with a preferred advisor unless you require a wider range of support and your preferred expert is not able to offer all of it. In that case you are likely to work with several experts through the course of your membership with us. However, if you do not require a full range of support you can choose to work with the same expert. Your fee will include a set amount of hours with any experts from our list, a selection of services, or a combination of the two. It is entirely up to you how you make use of these. Please contact the founder of the business, Elena, if you want to discuss any changes to your contract, expertise you may need, or to provide feedback.

What if I don't use up all the hours? (within the 3 month period)

You can only carry the hours forward once, as long as you extend your bundle. If you are canceling your subscription you will have to use up the hours before you cancel. If you have exceptional circumstances, please get in touch to discuss.

Do you offer retainer model packages? We are considering a longer-term ongoing arrangement.

Yes, we do offer 12 month+ contracts. Please book a slot to discuss your requirements and we can propose a number of options for you to choose from. For our one-off and short-term packages please visit our Pricing page.

What if your experts don't offer the service I need?

We are looking to grow and acquire new partnerships. If you let us know which expertise you are after, we would be delighted to source that specific skillset for you.

I have used up all my bundle hours in the first month. How do I buy more?

No hours? No problem. Top up; purchase another bundle; or speak to us to reassess you needs and see if we could agree a new package. We love to be flexible!

Are your services more expensive than they would be directly with your experts?

Not at all! Most of our fees are negotiated to match the rates you would incur directly with our experts. The only difference is that they are bundled up to give you the best value. Actually, you are saving your time (which is every business owner's main asset) and administrative burden by working with us and accessing a variety of trusted experts for bite-sized advice without any additional contractual arrangements. If our offering doesn't provide the value you are looking for, please get in touch for a bespoke arrangement based on your specific requirements.

What if I am not happy with the service I receive?

Speak to us! We would be devastated, of course, but would need to understand why, so that we can fix it. If it doesn't work, we will offer a refund for any outstanding hours/services.

# Welcome To Dreamland
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