Question 1

Terms & Conditions

Accepted Answer

We are Dreamland Clothing and registered as a sole trading company registered in Scotland. Our registered office is: Studio 308, Meadow Mill, West Hendersons Wynd, Dundee, DD1 5BY. Our Postal address is: 3 Arnhall Drive, Dundee, DD2 1LU Our Contact email is: dreamlandstudio@hotmail.co.uk This page tells you the legal terms and conditions (Terms) on which we sell any items on this site to you. By using this site, you are agreeing to our Terms as well as our Privacy Policy. Throughout these Terms we will refer to ourselves as Dreamland, "Us" "We" or "Our", this means Dreamland Limited. By agreeing to our terms and conditions you are also an authorised user of the credit or debit card used to make your purchase and that there are sufficient funds to cover the cost of the goods. It is your responsibility to inform us of any changes to these details as soon as possible. This does not affect your statutory rights as a consumer. Please note these Terms only apply to the purchase of items on this site. Purchase of Dreamland items from any other source will be governed by the terms and conditions applicable at that source. Please note that promotions and offers available for purchases on this site may not be available for purchases through other sources and vice versa. Please read these Terms carefully and make sure that you understand them before ordering any Items from the site. Please note that by placing an order you will be in agreement with these terms.  These Terms were most recently updated on 26th July 2019, we do however from time to time revise these Terms without notice. 1.1 Terms of Sale By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. All orders are subject to availability and confirmation of the order price.  Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery information and charges information, to know more. 1.2 Our Contract When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card. 1.3 Pricing and Availability All prices are as stated on the website, but Dreamland Clothing reserves the right at any time to revise the price of goods without notice.  Whilst we try and ensure that all details, descriptions and prices that appear on this website are accurate, occasionally errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option to cancel the order. If we are unable to contact you, we will treat the order as cancelled. If you cancel and have already paid for the goods, you will receive a full refund.  Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the "total cost".  Please note that Items are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an Item becomes out of stock, we will notify you as soon as possible and you will be refunded where we have already taken payment. 1.4 Payment You can make payment for your order using the following methods: Mastercard and Visa credit cards, Maestro, Delta, Solo or Electron debit cards and PayPal. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified as soon as possible. Upon receiving your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted. We reserve the right to refuse and cancel an order for example if the item you have ordered is out of stock or unavailable, if we are unable to obtain payment or authorisation of payment, an error with the product information, including price or promotion or if we suspect fraudulent activity.  1.5 Items on the site The images of items on the site is for illustrative purposes only. Although every effort has been made to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the items. Your items may vary slightly from those images.  All sizes and measurements of the items are approximate; however, we do our best to ensure they are as accurate as possible. Please note that whilst we take utmost care in ensuring the content on the site (including descriptions of the items and associated services such as shipping, payment terms, offers and promotions and delivery timescales) are accurate. The site may at times contain typographical errors or inaccuracies and may not be complete or current. We therefore, reserve the right to correct any errors or inaccuracies or omissions and to change or update information at any time without prior notice. Where this affects your order that you have already placed, we will notify you of the error if it will impact upon your order. In this regard, we reserve the right not to fulfil any orders that you have placed based on information on the sites that may contain errors or inaccuracies. 1.6 Cancelling your order (Within EU only) If you are a European Union customer, you also have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. This right does not apply to items that cannot be returned for hygiene reasons.  To cancel your order, you must inform us of your wish to cancel in writing either by email Dreamlandstudio@hotmail.co.uk or by post to Customer care, Dreamland Studios, 3 Arnhall Drive, Dundee, DD2 1LU. If you are emailing or writing to us, please include details of your order so that we can identify you. Include your name, address and order number.  You must take reasonable care of the items. Whilst you may inspect items when they are in your possession, you must not use them.  You will be responsible for returning the items to us, including the cost of returning the items using a courier or other postal method. You should return the items in their original packaging wherever possible, as soon as possible after informing us of your wish to cancel. We will not be responsible for any loss or damage to items that occur before they are returned to us, including where they are lost or damaged in transit.   If you cancel your contract you will be refunded the price you paid for the items in your order. However, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the items, if this has been caused by your handling, including any loss or damage that occurs during transit.  The refund will be made to the original payment method used, within 14 calendar days of our receipt of the cancelled items if not earlier.  The above does not affect your statutory rights.

Question 2

Terms of Use & Intellectual Property Rights

Accepted Answer

2.1 Terms of Use   Your use of the site is governed by our Terms of Use. Amongst other matters, this details how you may use our name, logos and content on the site. Please take the time to read this carefully so that you are clear about how you may use the site. Your use of this site confirms your acceptance of these terms of use.    When you use the site, we will use your personal information in accordance with our privacy policy. Please take the time to read this carefully as it sets out how we will use information about you and how your information may be shared with third parties. By placing an order on and/or using the site you are confirming acceptance of the terms of the Privacy Policy.   This site uses cookies. Please review our Cookies Policy to see how we collect and use information collected by cookies on our site. By using the site, you are confirming acceptance of the terms of our Cookies Policy.   You agree not to use any Items purchased for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We only supply the Items for domestic and private use. If you are not a consumer you must obtain our prior written consent to purchase Items from the site   2.2 Intellectual property rights   All contents; including but not limited to photos, graphics, images logos and text) and software made available to you on this site remains the property of Dreamland Clothing, protected by UK and International copyright laws. You are not permitted to redistribute, publish, manipulate or reproduce any of the content of this site.

Question 3

Privacy Policy

Accepted Answer

This privacy policy sets out how Dreamland Clothing uses and protects any information that you provide when you use this website.   Dreamland Clothing is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified whilst using our official website, Facebook, Instagram, and Twitter accounts, then you can be assured that it will only be used in accordance with this privacy statement.   Dreamland Clothing may update this privacy policy in the future. To ensure that you stay up to date on our privacy policy, make sure to check this page from time to time. This policy is effective from 26/07/2019.   We may collect the following information: name contact information, including email address demographic information such as postcode, preferences, and interests other information relevant to customer surveys and/or offers   We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: internal record keeping we may use the information to improve our products and services we may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided From time to time we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customise the website according to your interests.   Security:   We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, wehave put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.   How we use cookies:   A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and retaining information about your preferences.   We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.   Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.   You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.   Links to other websites   Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.   Controlling your personal information   You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by messaging us via the "Contact Us" page, or writing to us at Dreamland Clothing, WASPS Studios, Studio 308, West Hendersons Wynd, Dundee, DD1 5BY We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.   You may request details of personal information which we hold about you under the Data Protection Act 1998 (DPA) and the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please fill in the form on our "Contact Us" page, stating the nature of your query, or alternatively you can also write to us at Dreamland Clothing, WASPS Studios, Studio 308, West Hendersons Wynd, Dundee, DD1 5BY.

Children

Our sites are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are under 13 do not use the Sites or provide any information about yourself including without limitation your name, address, email address or any screen name or user name you may use. If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe that we may have any information from or about a child under 13, please contact us at the address above.   If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.